Frequently Asked Questions

Everything you need to know about your Zulu & Zephyr experience.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, generally ranging from 7-14 business days.

What is your return policy?

We accept returns on full-priced items within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that for hygiene reasons, swimwear must have the protective liner intact.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. As our silhouettes range from oversized to form-fitting, we recommend checking the 'Fit Notes' section for style-specific advice.

Are your materials sustainably sourced?

Yes, we are committed to ethical production. A significant portion of our collections features organic cotton, recycled nylon, and linen to minimize our environmental footprint.

Can I modify or cancel my order after it's placed?

Once an order is confirmed, it is immediately sent to our warehouse for processing. Therefore, we are unable to guarantee any changes or cancellations, but please contact our support team immediately to see if we can assist.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna.